Job Description

Work Setup: On-site (Cebu City)

Shift: Shifting Schedules (24x7)



Role Qualifications:

> College Undergraduate/Degree Holder

> At least 2 years of BPO supervisory experience

> Any voice LOBs — retail experience is a plus

> Preferably available to start immediately



Job Description:

Team Management: Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.

Communication: Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.

Task Delegation & Coordination: Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.

Coaching & Development: Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potential

Conflict Resolution: Addressing and...

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