Team Lead Operations - Voice Process

JOB RESPONSIBILITIES

• Operations Management:

Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow.

• Provides Oversight Support:

Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment.

• Provides Enhanced Collections Support and Analysis:

Provides expertise in collections support by reviewing, researching,...