Team Lead - OTC

Accountabilities:

• Ensure unapplied and advance cash review and clearing on daily basis and reporting the open items each day to management.
• Manage the timely and accurately posting of incoming customer payments, billing process and other CTC tasks
• Ensuring processing quality is maintained (e.g. release of blocked orders, refund of advances, Billing and Deliveries to be invoiced)
• End to end knowledge of Credit to cash process in SAP environment
• 1st point of contact for managing escalations with regards to any technical or procedural issues on OTC processes
• Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
• Measure, analyze and report internal KPIs to monitor OTC activities and quality
• Identify the unallocated/unapplied cash and work with onshore teams in clearing the customer accounts
• Monitor and minimize una...