Team Lead - OTC

• Will be responsible for full operational control and end-to-end contract entry and order management activities.
• Responsible for people management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of the organization.
• Able to champion the workload distribution to efficiently deliver the global KPIs of Customer Service COE.
• This role requires end-to-end visibility of commodity value chains to holistically define/change the operation model as and when required.

Main Accountabilities:

Team Management:

• Monitor daily contract entry and issuance to meet global KPIs across all value chains
• Impart domain knowledge to the team to build a pool of subject matter experts (SMEs)
• Handle and resolve critical issues and propose solutions
• Support in process transitions and stabilizat...