Team Lead, Revenue Operations

What You’ll Do:
Queue & Case Management (Core KRA)
Own and actively manage erroneous contract queues, ensuring timely assignment to the team and driving resolution within defined SLAs
Monitor and manage approval queues across Salesforce CPQ, Ironclad, and other deal-related systems, ensuring approvals move efficiently and blockers are addressed proactively
Oversee support intake via Slack, JSM, and email, ensuring tickets are triaged, assigned, tracked, and resolved effectively
Identify aging items, recurring issues, or bottlenecks across queues and escalate risks proactively to RevOps leadership
Sales Enablement & Stakeholder Collaboration
Partner closely with Sales and Sales leadership to support active deal cycles and unblock issues quickly
Coordinate with Finance, Legal, and RevOps leadership to resolve deal exceptions and approval delays
Reinforce best practices around deal structure, approvals, and administrative requirements with Sales teams
Process...