Team Lead, Revenue Operations

What You’ll Do:

Queue & Case Management (Core KRA)

• Own and actively manage erroneous contract queues, ensuring timely assignment to the team and driving resolution within defined SLAs
• Monitor and manage approval queues across Salesforce CPQ, Ironclad, and other deal-related systems, ensuring approvals move efficiently and blockers are addressed proactively
• Oversee support intake via Slack, JSM, and email, ensuring tickets are triaged, assigned, tracked, and resolved effectively
• Identify aging items, recurring issues, or bottlenecks across queues and escalate risks proactively to RevOps leadership

Sales Enablement & Stakeholder Collaboration

• Partner closely with Sales and Sales leadership to support active deal cycles and unblock issues quickly
• Coordinate with Finance, Legal, and RevOps leadership to resolve deal exceptions and approval delays
• Reinforce best pr...