Job Description
**Join Our Team as**Team Lead for Scalable Customer Success** at Simployer!**
- At Simployer, we build HR technology created by experts to strengthen the entire employee journey. We are now looking for a Team Lead for Scalable Customer Success who will take ownership of our scalable CS motion and help us move from reactive support to truly proactive, data
- and AI-driven customer engagement.
This role is about building structure, leveraging automation and insights, and leading a high-performing team that consistently drives adoption, retention, and long-term customer value. You will lead a team of CSMs and work closely with Customer Leadership, Sales, Product, and Customer Care to elevate how we serve and grow our customers - at scale.
You are a modern CS leader with hands-on experience in automation, health-scoring, product usage signals, and AI-supported workflows, and you thrive in building low-touch/tech-touch customer journeys with high impact- **Ready to Lead Customer...
- At Simployer, we build HR technology created by experts to strengthen the entire employee journey. We are now looking for a Team Lead for Scalable Customer Success who will take ownership of our scalable CS motion and help us move from reactive support to truly proactive, data
- and AI-driven customer engagement.
This role is about building structure, leveraging automation and insights, and leading a high-performing team that consistently drives adoption, retention, and long-term customer value. You will lead a team of CSMs and work closely with Customer Leadership, Sales, Product, and Customer Care to elevate how we serve and grow our customers - at scale.
You are a modern CS leader with hands-on experience in automation, health-scoring, product usage signals, and AI-supported workflows, and you thrive in building low-touch/tech-touch customer journeys with high impact- **Ready to Lead Customer...
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