Job Description
Role & Responsibilities
- Supervise and lead a group associate to meet all SLA's relative to all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
- Experience in Income calculation, 4c's and well versed about underwriting process.
- Maintain daily, weekly, and monthly production reports
- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
- Provide recommendations for strategies and process improvements to add value to teams and clients
- Coordinate with other internal support teams to ensure seamless production by the operations team
- Provide resolutions to complex escalated queries and complaints from external and internal customers
- Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational...
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