Team Lead, Service Delivery

Overview

• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects

• Manage multiple, complex, ongoing tasks and projects while monitoring the absence and attendance of your team, processing payroll, and other administrative tasks.

• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed

• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes

• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers, including absenteeism an...