Team Lead, Technical Analyst (12-Month Contract)

Team Lead, Technical Analyst (12-Month Contract)

Software of Excellence – Join to apply for the Team Lead, Technical Analyst (12-Month Contract) role.

Location: Surrey, British Columbia, Canada

Availability

This is a hybrid role, with one day in office to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

• Participate in planning and setting support projectabcdefghijklmnopqrstuvwxyz objectives, scope, and success criteria.
• Align project goals with organizational strategy.
• Lead, coach, and support the daily operations of the technical support team.
• Hire, onboard, train, and mentor support staff.
• Quotation monitor and evaluate team performance, ensuring adherence to SLAs.
• Provide coaching and development opportunities to impro...