Team Lead, Windows Hosting Services

Position Title: Team Lead, Windows Hosting Services* Leads daily meetings to prioritize alerts, determine resource requirements, schedule and assign/ reallocate work and resources; resolves conflicts;* Assesses plans, impacts and risks both initial and post-implementation; approves and coordinates all changes to supported HW and SW; leads the resolution of issues and publishes changes to customers;* Monitors delivery and facilitates the resolution of SW vendor service level problems;* Assigns, reviews and monitors work of staff; provides guidance, direction and technical assistance;* Diagnoses and resolves escalated problems; appraises performance; monitors operational budget expenditures and identifies potential variances;* Develops, recommends and implements operational policies and procedures, migration strategies and procedures;* Leads continual expansion of automation to support customer facing services and internal processes.* Coordinates the tendering process to evaluate or acqu...