Team Leader //Assistant Manager//International BPO

Leading BPO in Gurgaon

Hiring For Team Leader/Assistant Manager

Require Experience in Chat & Voice Process

CTC UPTO 11LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from International BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA

Must have Excellent Communication Skills

Two Way Cabs

US Shifts

Mail CV at [email protected] or call at 8467054123

Description Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

• Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

Interested candidates can call at [email protected] or call at 8467054123