Job Description
We are looking for dynamic team leader who can manage B2 B customer service and drive business growth.
Responsibilities
Manage business clients, Partners or sellers.
Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.
Work closely with clients to improve account performance.
Team coaching on Sales-Through-Service approach.
Drive revenue growth from existing business account.
Lead a team handling B2 B (customer service/ Seller Support).
Qualifications
1+ exp as team leader in B2 B Process.
Experience with E commerce seller will be plus point.
Strong negotiation skills.
Sales mindset with service approach.
Responsibilities
Manage business clients, Partners or sellers.
Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.
Work closely with clients to improve account performance.
Team coaching on Sales-Through-Service approach.
Drive revenue growth from existing business account.
Lead a team handling B2 B (customer service/ Seller Support).
Qualifications
1+ exp as team leader in B2 B Process.
Experience with E commerce seller will be plus point.
Strong negotiation skills.
Sales mindset with service approach.
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