Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

  • Regularly impart effective coaching to team members, enabling consistent high performance delivery

Identify performance related issues, develop an action plan for improvement and implement corrective action

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
  • Communicate expectations to employees and provide...

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