Team Leader

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

Team Leader - Bilingual English C1 - Travel Agency

Location:
Colombia - Bogotá.

Contract:
Full-time, indefinite term.

Salary Range:
3´ COP.

Purpose of the Role

The purpose of this role is to manage all team and process related issues for Priceline. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, develop sales skills on the team assigned and escalation resolution. The team size would be of agents on inbound sales.

Key Responsibilities

• Coach / monitor the employees in production by providing with feedback about individual strength and weaknesses.

• Ensure team is aware of all updates and changes in policies/ pro...