Team Leader

Overview

Job Overview: The Team Leader in Customer Service is responsible for leading, motivating, and supporting a team of customer service representatives to ensure high-quality service delivery. This role involves managing day-to-day operations, overseeing the performance of the team, and ensuring that customer issues are resolved promptly and effectively. The Team Leader will also play a key role in training and development, process improvement, and ensuring customer satisfaction standards are met consistently.

Responsibilities

• Team Leadership: Supervise and manage a team of customer service representatives; Set clear performance goals and expectations for the team; Motivate, coach, and develop team members to meet performance targets and enhance skills; Provide support and guidance to the team on handling customer inquiries and resolving issues.
• Customer Service Excellence: Ensure the team delivers a high level of customer satisfaction;...