Job Description

Job Purpose/summary

The Team leader is responsible for leading the Multi carrier Landside Operations (OPS) team with following main responsibilities:

  • Leadership: Lead the team. Team may include Intermodal, Customer Experience designated members and responsibility.
  • Operations Service delivery: Drive daily operational excellence in close cooperation with the different stakeholder team impacting operational service delivery.
  • Cost leadership: Cost avoidance and fix revenue leakages.
  • Customer Experience: Manage customer experience & disputes.
  • Transformation: Drive transformation agenda for Intermodal.
  • Escalation: First point of escalation for Dispatch & Driver settlement related tasks handled within the team.

Key responsibilities

  • Focusses on processes, policies, compliance & relevant system-based knowledge for use in creating right customer experience.
  • Demon...

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