Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

  • Meet and exceed performance metric: External & Internal Operations and Quality metrics to be consistently green
  • Monitor CMS & associated equipment's proactively using Tools provided to ensure high levels of efficiency
  • Understand and drive metric improvement across the process
  • Work collaboratively with other departments / peers / Superiors
  • Drive Innovation, Automation & Process Improvement Initiatives in the team and the process
  • Ensure consistency through calibrations amongst SMEs & QAs, ensure scores are calibrated with client
  • Lead a team's available resources in order to d...

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