Team Leader, Client Operational Support

The Team Leader, Client Operational Support will supervise the day‑to‑day operations of the Client Operational Support (COS) team to ensure that all deliverables and projects meet established Service Level Agreements and deadlines. The role‑holder will implement organizational policies, departmental procedures, and processes in coordination with the Trademark Support Specialists, to provide outstanding client service and foster a positive, engaging work environment. The individual will monitor the performance of their team members, identify areas for improvement, and develop targeted development and performance plans as needed.

Main responsibilities:

Operational Efficiency:

• Supervise the day-to-day operations of a specific cluster within the Client Operational Support Team, ensuring that service level agreements are consistently met
• Strategize, implement, and monitor business plans specific to the COS team under the guidance and assistance of the O...