Team Leader - Customer Service

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Professional Development

Work-Life Balance

Flexible Hours

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What you'll be doing

• Manage and lead a team of customer service representatives, providing guidance, coaching and support to help them deliver outstanding service
• Monitor team performance, set and achieve targets, and implement strategies to drive continuous improvement
• Foster a positive, collaborative, and motivating work environment to keep your team engaged and productive
• Identify and address training needs, develop and implement training programs to enhance team skills and knowledge
• Collaborate with cross-functional teams to resolve customer inquiries and issues in a timely and effective manner
• Analyse da...