Job Description

Requirement

  • Diploma or Degree qualification and above
  • Proficient in English , with fluency in Mandarin or Cantonese
  • Minimum 1 year of team leadership or management experience in aBPO / Contact Centre environment (experience in e-commerce is an added advantage)
  • Strong strategic thinking, analytical, and problem-solving skills, with a strong focus on user experience
  • Excellent organizational, coordination, and team leadership abilities
  • Able to perform well in a fast-paced, high-pressure environment
  • Willing to work onsite atMedini 9, Iskandar Puteri, Johor

Responsibility

  • Lead, coach, and develop a high-performing operations team
  • Set clear objectives, monitor performance metrics, and drive continuous improvement initiatives
  • Oversee day-to-day market team operations and collaborate with <...

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