Team Leader-Customer Support

Roles & Responsibilities: 

• Lead and manage the operations team to ensure efficient handling of bookings 

• Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution 

• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes 

• Ensure consistent supply by onboarding new partners & vendors and launch new cities and services 

• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention

• Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

• Rewards, Incentives & Bonuses 

• Special Meals & Food Trials 

• Startup Exposure 

• Full of Learnings 

Other Details: 

• Need people who are en...