Team Leader - Dayshift

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At Symbos , we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.

We’re looking for a Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers in the utilities or energy sector can truly feel.

Key Responsibilities

• Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs.
• Monitor and improve customer satisfaction and quality metrics.
• Provide regular coaching and feedback, highlighting achievements and areas for growth.
• Foster a motivating and engaging team culture through recognition and incentive programs.
• Collaborate with HR to ensure proper staffing and workforce planning.
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