Team Leader (Garnishments)

Job Responsibilities

• Leads and drives the team for continuous improvement towards set goals
• Manage metrics and monitors team performance
• Responds timely and accurately to the escalations of the direct reports
• Assist Level 1 support towards 1st time resolution including identifying need for call back
• Verifies problem and validates escalation prior to further escalation
• Escalates problem only when necessary and provide assistance towards resolution
• Maintains a line of communication with the escalation points
• Identify team issues and provide sound advice based on good judgment
• Provides direction and sound advice to the team members (mentor role)
• Develops logical problem solving skills and train the team members
• Re-echoes new client training to the team as needed
• Adheres to support workflow and requirements to achieve SLA
• Develops own resources and u...