Team Leader

Team Leader

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Guest Expectations

Well-Trained

• (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable o...