Job Description

We are looking for a motivated and result-driven Call Centre Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the team meets performance targets, providing coaching and support, and maintaining a high standard of customer service. This role requires strong leadership skills, problem-solving abilities, and the ability to drive team performance in a fast-paced environment. 

Key Responsibilites:

  • Supervise, coach, and mentor a team of call centre agents to achieve individual and team goals. 
  • Monitor team performance, analyze key metrics, and provide feedback to improve efficiency and quality. 
  • Conduct regular team meetings, training sessions, and one-on-one coaching to enhance skills and knowledge. 
  • Handle escalated customer issues and ensure timely resolution. 
  • Ensure adherence to company policies, procedures, and customer service standards. 
  • D...

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