Team Leader

**Responsibilities**:
Supervise and support a team of customer service representatives to achieve performance goals and deliver outstanding service.
Provide guidance, coaching, and feedback to team members to enhance their skills and improve customer interactions.
Monitor team performance and identify areas for improvement, implementing strategies to increase efficiency and productivity.
Handle escalated customer issues and complaints, resolving them promptly and ensuring customer satisfaction.
Collaborate with other departments to address customer concerns and provide seamless service experiences.
Develop and maintain customer service procedures, policies, and standards to ensure consistent service quality.
Conduct regular team meetings to communicate updates, share best practices, and reinforce performance expectations.
Prepare and analyze performance reports, identifying trends, and implementing measures to optimize team performance.
Foster a positive work...