Team Leader - Implementation

The Team Leader II plays a critical role in driving the success of the ClickPay implementation team and is responsible for ensuring the seamless delivery of end-to-end client onboarding, from initial setup to post-implementation support. Team Leader II fosters a high-performance culture through coaching, process optimization, and innovation. This role also ensures operational excellence by implementing quality assurance frameworks, leveraging data-driven insights, and aligning team efforts with strategic business goals. A strong understanding of the multifamily industry, RealPage platform capabilities, and customer-centric decision-making is essential to succeed in this role.

• Lead, coach, and develop the team to meet and exceed performance targets.

• Monitor workload distribution, ensuring timely and accurate completion of client setups and configurations.

• Conduct regular performance reviews, provide feedback, and support career deve...