Job Description
Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
· Ensure the team consistently meets or exceeds client SLAs and performance metrics.
· Act as the first point of escalation for customer-related queries, providing timely and effective resolutions.
· Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business goals....
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