Team Leader, Managed Services

What will you be doing?

• Manage group of Cvent System Administrators and work very closely with accounts in the portfolio
• Ensure compliance and high-quality standards for the team members
• Effectively manage any external/internal escalation for the team and share RCA
• Gather internal and external feedback for the team & create action plans
• Cross-function collaboration to drive product adoption and expansion share best practices across LOBs
• Ensures regular & effective connect with each team members to discuss performance
• Document & Track customer success stories, share ROI by account
• Hiring and Onboarding of new hires with highest standards
• Create and present Annual/Quarterly/Monthly Business Reviews to Senior Leadership
• Creating and maintaining SOPs on process and product amendments
• Data management and analysis for business and respective team members
• Participate in org-wide meetings to keep up to date with most recent changes in process, product or business
• Ensure high integrity for self and the team
• Ensure & enable time management for the team
• Regularly Analyze performance to identify Strength and AOI for training needs identification
• Build strong relations with peers, stakeholders and customers

What will you need for this position?

• 6+ years of experience in Implementation, Customer Success, Professional Services, Technical Account Management, Consulting, Project Management or related functions, preferably in SaaS/Enterprise solutions
• Minimum 2 years of proven experience in leading high-performing project management teams
• Excellent communication skills (verbal and written)
• Bachelor’s degree is a must, MBA/PMP good to have
• Experience in time-tracking & reporting
• Ability to make informed decisions
• Knowledge of Cvent Events platform is a plus
• Must be articulate, organized, detail-oriented and can multi-task
• Strong business acumen, ethics and high integrity