Team Leader, Managed Services

What will you be doing?

• Manage group of Cvent System Administrators and work very closely with accounts in the portfolio
• Ensure compliance and high-quality standards for the team members
• Effectively manage any external/internal escalation for the team and share RCA
• Gather internal and external feedback for the team & create action plans
• Cross-function collaboration to drive product adoption and expansion share best practices across LOBs
• Ensures regular & effective connect with each team members to discuss performance
• Document & Track customer success stories, share ROI by account
• Hiring and Onboarding of new hires with highest standards
• Create and present Annual/Quarterly/Monthly Business Reviews to Senior Leadership
• Creating and maintaining SOPs on process and product amendments
• Data management and analysis for business and respective team members
• Partic...