Team Leader (Online Gaming Operations)

About the Role

The Gaming Team Leader oversees a team that engages players through chat, email, and in-app support. The role focuses on player reactivation, retention, monetization, and VIP care. You’ll guide the team in delivering excellent player experiences, resolving issues quickly, and driving participation in events and promotions.

Responsibilities

• Team Leadership & Coaching
• Lead and motivate a team handling player engagement and reactivation.
• Promote a positive, player-focused culture.
• Conduct regular coaching to improve communication, personalization, and sales tactics.
• Performance Management
• Track key metrics like reactivation rate, revenue per user, churn, and satisfaction.
• Provide feedback and develop training plans to boost results.
• Operations Oversight
• Manage chat/email queues across game titles.
• Ensure quick and accurate handling of ...