Team Leader (Operations)

Job Summary

The Team Leader (Operations) is responsible for overseeing daily operational activities within assigned service areas in the telecommunications field. This role ensures team productivity, compliance with operational processes, and timely submission of reports while demonstrating strong leadership and communication skills.

Key Responsibilities

• Supervise and lead operations teams within assigned geographic areas

• Ensure compliance with company policies, operational standards, and process guidelines

• Monitor team performance and provide coaching, guidance, and corrective actions as needed

• Coordinate daily operational activities to meet service quality and productivity targets

• Prepare, review, and submit accurate operational and performance reports on schedule

• Communicate effectively with management, clients, and field teams

• Suppor...