Team Leader Operations

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and  Key responsibilities:

• Support the processes and people while ensuring that required quality is maintained.

• Provide direction and strategy to a team of Customer support associates for operational success, strategic alignment, and integration of activities.

• Lead, motivate, develop, and appraise team members, coordinating their ongoing training and development to ensure that their individual and collective performance meets the required standard.

• Sole responsibility for managing process deliverables . Define tasks for team members.

• Liai...