Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Regularly impart effective coaching to team members, enabling consistent high performance delivery
  • Identify performance related issues, develop an action plan for improvement and implement corrective action.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator('KPIs') and financial expectations.
  • Communicate expectations to employees and provide timely updates.
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