Team Leader Operations - International Travel Process

✈️ We’re Hiring | Team Leader – Airlines / Travel Process (International BPO) ✈️

📍 Location: Gurgaon

🕒 Shifts: Rotational (24x7) | 5 days working

🚨 Mandatory: International Airlines / Travel BPO Experience + GDS Knowledge 🚨

Are you a seasoned Team Leader from an International Airlines or Travel BPO process with strong GDS expertise? If you’ve led teams handling global customers and are hands-on with airline systems, this role is made for you.

🔹 Key Responsibilities

• Lead and manage a team of 15–20 advisors in an international airlines/travel process
• Drive team performance across Productivity, Quality, CSAT, Shrinkage & Attrition
• Deliver regular coaching, feedback, and performance reviews
• Identify training needs<...