Job Description

Qualifications

  • With at least 1-3 years of experience as a Team Leader.
  • With Telco and Sales experience.
  • Amenable to work onsite in G5, Makati, Philippines .
  • Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Ability to mentor, coach, and provide direction to a team of employees.
  • Willingness to work a flexible schedule.

What’s in it for you?

  • Day 1 HMO
  • Competitive Compensation

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics ...

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