Team Leader Operations

Overview

Role : Team Leader

Experience : 4-6 years with at least 2 years' experience in a supervisory role or similar

Skills : Excellent organizational, communication, leadership and decisive decision-making skills

Location : Muntinlupa, Philippines

We at Coforge are hiring Team Leader Operations with the following skillset:

• Responsible for monitoring individual and team productivity and quality and providing feedback to management.
• Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides.
• Identifies specific improvement opportunities.
• Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business.
• Completes all necessary skill certifications.
• Provides feedback to Contact Center management specifically his/her direct report...