Team Leader Operations

Pay Band: 5

Country/Location: (Advant IT Park) Noida, India

Contract Type: Fixed term contract

Role Purpose

To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience. An important part of the role is to achieve/exceed process KPI's to ensure that the Team at Shared Services is relevant to business always.

Main accountabilities

Leadership skills:

• Should be able to look at pre-empt problems and identify solutions with logical analysis.
• Should have a fair understanding for achieving organisation goals and driving Continual Improvement projects in the process.

Service Delivery

• Supervising, planning, and managing functions concerned to operations
• Efficient with all the tools & technologies that are in use in operations.
• Acting as an informati...