Job Description
Job Title: Team Leader – Customer Service
Location: Pune
Department: Customer Service
Reports To: Manager –Operations
Job Summary
We are looking for a proactive and customer-focused Customer Service Team Leader to supervise and guide a team of customer service representatives. The role is responsible for ensuring the delivery of excellent service to our customers by supporting the team, monitoring performance, and fostering a positive, efficient, and customer-centric environment.
Key Responsibilities
Location: Pune
Department: Customer Service
Reports To: Manager –Operations
Job Summary
We are looking for a proactive and customer-focused Customer Service Team Leader to supervise and guide a team of customer service representatives. The role is responsible for ensuring the delivery of excellent service to our customers by supporting the team, monitoring performance, and fostering a positive, efficient, and customer-centric environment.
Key Responsibilities
- Operational Management:
- Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards.
- Coach, mentor, and support team members to achieve individual and team targets.
- Monitor KPIs including response times, custo...
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