Team Leader

Team Leader page is loaded## Team Leaderlocations: Quezon Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 9, 2026 (30+ days left to apply)job requisition id: R11477We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**DUTIES AND RESPONSIBILITIES*** Lead the team of agents and SMEs, providing guidance, support, and direction.* Monitor team performance, set clear goals, and performance expectations.* Conduct regular team meetings to communicate updates, provide feedback, and address concerns.* Track, analyze, and drive key performance indicators (KPIs) to ensure team members meet service level agreements (SLAs) and performance targets.* Ensure team’s systems, tools, and equipment are in working order.* Prepare and present performance reports to the leadersh...