Team Leader - Supervisor (Bilingual) Contact Center

Team Leader, Operations Costumer Service - Airline Supervise and lead the daily performance of a contact center team, ensuring the achievement of operational and financial KPIs through continuous coaching, performance management, and effective communication, fully aligned with Concentrix values. Key Responsibilities: Monitor team attendance, performance, and KPI achievement. Provide ongoing coaching (at least weekly) to ensure results. Identify performance gaps and implement improvement action plans. Ensure compliance with contractual and financial KPIs. Handle and manage customer escalations as needed. Lead team meetings and coordinate engagement activities. Required Profile: Technical or university studies (preferred) and at least 2 years of experience in similar roles. Proven experience leading teams and developing talent. Strong communication, coaching, and decision-making skills. Ability to work under pressure and meet deadlines. Results-driven mindset with strong multitasking ski...