Team Leader (Zendesk experience)

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview

The Team Leader will be responsible for managing, leading, and overseeing the activities of a team of CSRs, ensuring that each individual meets and exceeds the standards set by the company and the client. Some primary responsibilities are as follows:

Primary Responsibilities

• Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of process and procedures.
• Responsible for sugge...