Team Manager, Application Support (Tech/SaaS Exp, Night Shift)

We are seeking a hands‑on and highly capable Team Lead to oversee our Tier 2 Application Support team for a mission‑critical SaaS platform. This role combines leadership, technical troubleshooting, and customer‑focused service delivery to ensure platform reliability and client satisfaction.

Key Responsibilities

• Lead, coach, and develop support engineers and analysts.

• Manage team workload, monitor performance metrics, and drive continuous improvement.

• Serve as primary escalation point for complex technical issues.

• Collaborate with Engineering, Product, and Customer Success teams to ensure resolution and service excellence.

Technical Support Tier 3

• Provide advanced troubleshooting for application issues, including backend services, APIs, integrations, and data inconsistencies.

• Analyze logs, monitor system health, and perform root cause analysis....