Job Description
_At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love._
_It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future._
_We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy._
The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
**Responsabilities:**
**SALES**
**Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:**
+ Manage and motivate the team to consistently achieve or exceed store sales target.
+ Drive client development activities among individual team members to cultivate new and existing clients.
+ Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
+ Drive business through key product pillars and KPIs.
**SERVICE**
**Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:**
+ Lead, model and coach based on client feedback.
+ Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
+ Optimize hospitality and store amenities to create unique experiences.
+ Take action on client feedback to improve client service.
**TALENT**
**Attract, hire, and retain top talent to cultivate a climate of high performance:**
+ Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
+ Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
+ Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
+ Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
**OPERATIONS EXCELLENCE**
**Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:**
+ Ensure exceptional operational support to drive sales and service.
+ Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
+ Ensure compliance with all internal control procedures.
**Required Qualifications**
+ Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
+ Proven track record in sales generation, managing the achievement of sales results.
+ Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
+ Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
+ Spanish (Catalan) and English speaking abilities are mandatory, a third language is an appreciated plus.
Preferred Qualifications:
+ A college/university degree.
+ Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
\#LI-SM1
**Job Identification** : 62412
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 5 Years
Equal Opportunity Employer
_It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future._
_We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy._
The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
**Responsabilities:**
**SALES**
**Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:**
+ Manage and motivate the team to consistently achieve or exceed store sales target.
+ Drive client development activities among individual team members to cultivate new and existing clients.
+ Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
+ Drive business through key product pillars and KPIs.
**SERVICE**
**Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:**
+ Lead, model and coach based on client feedback.
+ Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
+ Optimize hospitality and store amenities to create unique experiences.
+ Take action on client feedback to improve client service.
**TALENT**
**Attract, hire, and retain top talent to cultivate a climate of high performance:**
+ Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
+ Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
+ Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
+ Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
**OPERATIONS EXCELLENCE**
**Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:**
+ Ensure exceptional operational support to drive sales and service.
+ Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
+ Ensure compliance with all internal control procedures.
**Required Qualifications**
+ Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
+ Proven track record in sales generation, managing the achievement of sales results.
+ Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
+ Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
+ Spanish (Catalan) and English speaking abilities are mandatory, a third language is an appreciated plus.
Preferred Qualifications:
+ A college/university degree.
+ Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
\#LI-SM1
**Job Identification** : 62412
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 5 Years
Equal Opportunity Employer
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