Team Manager

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**Location**- Barcelona, Spain**Language**- Spanish*****Description**:Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Spanish-speaking Team Manager to join one of our exciting projects.

• You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
• What you will learn with us will make you a valuable member of our team or any other team.

• Full-time 39 hours/week contract: Monday to Friday 09:00-18:00
• Salary 24,200 euros gross/year + up to 5,300 euros gross/year in bonus
• Great office location in Madrid, opportunity to work from home some days
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

• As a Team Manager, you will:
• Cooperate to fulfill Client’s business account plan
• Participate in communications with Client’s and provide updates to the Project
• Coordinate development and delivery of action plans with the Teams to ensure expected project performance and KPI delivery
• Control and ensure compliance of individual Performance Improvement Plans
• Lead weekly meetings with management team focused on Team Performance and follow-up on action items
• Manage escalations received from stakeholders
• Coordinate with management team for weekly/monthly/quarterly business review preparation and presentation
• Perform 1-to-1s with management team with regular feedback and follow-up on actions
• Conduct yearly appraisals with management team

• Have a proficient or bilingual level of Spanish and advanced English
• Have a minimum of 3 years of demonstrable experience
• Have excellent communication skills: verbal, written, listening
• Can adapt quickly to new software and constantly changing business requirements
• Can effectively deliver updated program and process changes
• Can gauge user ability and modify delivery skills accordingly
• Can recognize trends and escalate information as appropriate
• Have analytical problem-solving skills; linear and logical troubleshooting skills
• Have good time management skills and multi-tasking ability
• Can handle difficult or irate customers effectively; ability to set expectations and deliver information positively

If this sounds like you, join us!

We're the tech-powered customer experience (CX) company creating game-changing journeys for our people and clients. Our global team of over 440,000 passionate professionals across more than 70 countries strives to enjoy every day while making a difference for the people they help.

We are committed to creating rewarding career journeys that empower our people towards greater opportunities and brighter futures.

Join us for a fun and challenging job that will help you develop and grow.

We are an equal-opportunity employer.

RRQ -1-SPAIN