Job Description
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
The IBO Continuous Improvement (CI) Associate supports execution of operational excellence initiatives across revenue cycle operations. This role focuses on driving performance within high-volume production teams (including but not limited to: coding, billing, follow-up, cash posting, AR resolution, denials, credit balance, and patient access support functions), improving accuracy and turnaround time, reducing rework, and strengthening alignment between India IBO teams and stakeholders.
The CI Associate plays a critical role in monitoring daily performance, identifying breakdowns, supporting standardization, and ensuring best-practice workflows are executed consistently across teams and clients. Personnel should be self-motivated and proactive in taking initiative to achieve organizational goals without constant supervision. Responsibilities may include but are not limited to the following:
Key Responsibilities
1. CI Support & Daily Operations Monitoring
• Establish daily monitoring standards for Production, Quality, and TAT performance across multiple IBO workstreams.
• Assist operational team in identifying underperformance trends, backlogs, and workflow bottlenecks in real time.
• Primary role in managing process improvement initiatives and operational projects as needed
• Support adoption and success of Huron provided technology and identify opportunities for technology innovation
• Support operational leads in standardization of work driver queue escalations for follow-up, coding, billing, refunds, payment posting, and other IBO lines of business.
• Escalate volume spikes, systemic errors, payer-specific issues, and client concerns to CI Leads and IBO Operations Managers.
2. Process Standardization & Documentation
• Support development and maintenance of standardized HMS SOPs, desk-level procedures, checklists, and detailed workflows specific to IBO operations.
• Ensure IBO teams follow consistent processes across clients, facilities, and lines of business.
• Document new workflows following client process changes, payer updates, audit findings, or system enhancements.
• Participate in client and IBO alignment calls to capture changes and translate them into clear IBO documentation.
3. Data Analysis & Reporting
• Compile and analyze IBO operational performance metrics, including but not limited to:
o Productivity & throughput (per associate / per process)
o Quality accuracy %
o TAT % compliance
o Denial trends & first-pass resolution
o BWIP / AR aging / pending volumes
o Cash Trending
o Credit balance inventory trends
• Identify process variations, recurring issues, and improvement opportunities.
• Build and maintain visual dashboards for leaders in India and the U.S.
• Support benefit validation for CI projects (reduction in TAT, rework, denial rates, cost-to-collect, etc.)
4. Problem Solving & CI Tools
• Conduct root cause analysis to support operational enhancements
• Support pilots and controlled trials for improved workflows.
• Partner with Training and Ops to implement targeted quality improvement initiatives based on root cause analysis findings
• Track implementation progress and ensure actions are completed by owners
5. Communication & Collaboration
• Act as the primary liaison between IBO teams and Huron and client leadership where appropriate
• Join calibration calls, metric reviews, and workgroup meetings to represent IBO performance insights.
• Communicate workflow clarifications, change requests, metric definitions, and performance updates to production teams.
• Prepare concise summaries, decks, and daily/weekly status updates for leadership.
6. Change Management & Training Support
• Assist with rollout of new processes to IBO teams through training, huddles, job aids, and competency checks.
• Monitor adoption rates and identify whether teams are following standard work.
• Gather frontline feedback to inform further process refinements.
• Support continuous reinforcement activities to ensure sustained improvement.
Job Details:
• Flexible to work in U.S. shift timings (5:30 PM IST, 6:30 PM IST, or 8:00 PM IST)
• Proficient in MS Office tools, Visio, Power BI, and related applications
• Ability to solve complex, scope-specific problems with minimal supervision
• Develop comprehensive knowledge of business processes supported by our software products
• Gain deep understanding of operational processes within the defined scope of work
Qualifications:
• 3-6 years of experience in healthcare or other relevant domains
• 3-5 years actively driving process improvement/standardization
• Familiarity with Lean methodologies and systems
• Proficient in MS Excel and creating Excel macros
• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem-solving and quantitative abilities.
• Solid verbal and written communication skills are required.
Education/Certification:
• A bachelor's degree is required in Operations Research (OR), Quality Management, Statistics, or a closely related discipline.
• Master’s degree preferred.
Certifications:
• Continuous Improvement or Project Management Certification – Preferred
Facility:
• GTP, Bengaluru (Global Technology Park, Marathahalli)
• PT, Bengaluru (Primeco Towers, Bannerghatta)
• Olympia Tech Park, Chennai
• Hybrid - Flexible to work from office based on the Project/Client requirements
Preferred Qualifications:
• Experience supporting Continuous Improvement (CI) methodologies such as Lean, Six Sigma, PDCA, A3, and Kaizen
• Skilled in creating SOPs, playbooks, and standardized work documentation
• Familiarity with Epic, Cerner, Meditech Expanse, Athena, or other Revenue Cycle Management (RCM) systems
• Knowledge of HFMA best practices and CMS regulatory requirements
• Experience operating in an Agile/Scrum framework preferred
• Experience with Robotic Process Automation preferred
**Position Level**
Senior Associate
**Country**
India
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
The IBO Continuous Improvement (CI) Associate supports execution of operational excellence initiatives across revenue cycle operations. This role focuses on driving performance within high-volume production teams (including but not limited to: coding, billing, follow-up, cash posting, AR resolution, denials, credit balance, and patient access support functions), improving accuracy and turnaround time, reducing rework, and strengthening alignment between India IBO teams and stakeholders.
The CI Associate plays a critical role in monitoring daily performance, identifying breakdowns, supporting standardization, and ensuring best-practice workflows are executed consistently across teams and clients. Personnel should be self-motivated and proactive in taking initiative to achieve organizational goals without constant supervision. Responsibilities may include but are not limited to the following:
Key Responsibilities
1. CI Support & Daily Operations Monitoring
• Establish daily monitoring standards for Production, Quality, and TAT performance across multiple IBO workstreams.
• Assist operational team in identifying underperformance trends, backlogs, and workflow bottlenecks in real time.
• Primary role in managing process improvement initiatives and operational projects as needed
• Support adoption and success of Huron provided technology and identify opportunities for technology innovation
• Support operational leads in standardization of work driver queue escalations for follow-up, coding, billing, refunds, payment posting, and other IBO lines of business.
• Escalate volume spikes, systemic errors, payer-specific issues, and client concerns to CI Leads and IBO Operations Managers.
2. Process Standardization & Documentation
• Support development and maintenance of standardized HMS SOPs, desk-level procedures, checklists, and detailed workflows specific to IBO operations.
• Ensure IBO teams follow consistent processes across clients, facilities, and lines of business.
• Document new workflows following client process changes, payer updates, audit findings, or system enhancements.
• Participate in client and IBO alignment calls to capture changes and translate them into clear IBO documentation.
3. Data Analysis & Reporting
• Compile and analyze IBO operational performance metrics, including but not limited to:
o Productivity & throughput (per associate / per process)
o Quality accuracy %
o TAT % compliance
o Denial trends & first-pass resolution
o BWIP / AR aging / pending volumes
o Cash Trending
o Credit balance inventory trends
• Identify process variations, recurring issues, and improvement opportunities.
• Build and maintain visual dashboards for leaders in India and the U.S.
• Support benefit validation for CI projects (reduction in TAT, rework, denial rates, cost-to-collect, etc.)
4. Problem Solving & CI Tools
• Conduct root cause analysis to support operational enhancements
• Support pilots and controlled trials for improved workflows.
• Partner with Training and Ops to implement targeted quality improvement initiatives based on root cause analysis findings
• Track implementation progress and ensure actions are completed by owners
5. Communication & Collaboration
• Act as the primary liaison between IBO teams and Huron and client leadership where appropriate
• Join calibration calls, metric reviews, and workgroup meetings to represent IBO performance insights.
• Communicate workflow clarifications, change requests, metric definitions, and performance updates to production teams.
• Prepare concise summaries, decks, and daily/weekly status updates for leadership.
6. Change Management & Training Support
• Assist with rollout of new processes to IBO teams through training, huddles, job aids, and competency checks.
• Monitor adoption rates and identify whether teams are following standard work.
• Gather frontline feedback to inform further process refinements.
• Support continuous reinforcement activities to ensure sustained improvement.
Job Details:
• Flexible to work in U.S. shift timings (5:30 PM IST, 6:30 PM IST, or 8:00 PM IST)
• Proficient in MS Office tools, Visio, Power BI, and related applications
• Ability to solve complex, scope-specific problems with minimal supervision
• Develop comprehensive knowledge of business processes supported by our software products
• Gain deep understanding of operational processes within the defined scope of work
Qualifications:
• 3-6 years of experience in healthcare or other relevant domains
• 3-5 years actively driving process improvement/standardization
• Familiarity with Lean methodologies and systems
• Proficient in MS Excel and creating Excel macros
• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem-solving and quantitative abilities.
• Solid verbal and written communication skills are required.
Education/Certification:
• A bachelor's degree is required in Operations Research (OR), Quality Management, Statistics, or a closely related discipline.
• Master’s degree preferred.
Certifications:
• Continuous Improvement or Project Management Certification – Preferred
Facility:
• GTP, Bengaluru (Global Technology Park, Marathahalli)
• PT, Bengaluru (Primeco Towers, Bannerghatta)
• Olympia Tech Park, Chennai
• Hybrid - Flexible to work from office based on the Project/Client requirements
Preferred Qualifications:
• Experience supporting Continuous Improvement (CI) methodologies such as Lean, Six Sigma, PDCA, A3, and Kaizen
• Skilled in creating SOPs, playbooks, and standardized work documentation
• Familiarity with Epic, Cerner, Meditech Expanse, Athena, or other Revenue Cycle Management (RCM) systems
• Knowledge of HFMA best practices and CMS regulatory requirements
• Experience operating in an Agile/Scrum framework preferred
• Experience with Robotic Process Automation preferred
**Position Level**
Senior Associate
**Country**
India
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
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