Team Manager-Customer Service-Relationship Banking Group (Thane)

Roles and Responsibilities

Job Role

Responsible for Managing a Team of 8- officers Outbound Sales.

Manage Team to deliver on Quality, Call Productivity, Cross Selling.

Manage Floor and to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective department for resolution, update officers on process/product updates, workstation availability etc.

Job Requirements

Graduate

Minimum3 to 5 yearsof relevant experience in servicing of financial products andat least 2 year in managing a team.

Excellent communication skills – Verbal & Written

Good hands on MS Excel, Comfortable with formulas like V Lookup, Pivot etc.

Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works wit...