Team Manager (Global Certificate Center)

Build effective working relationships with the offices – getting to know individuals, key clients and overall expectations 

Communicate with the Office as required to resolve issues or set priorities together

Oversee office engagements & communications to ensure quality & effectiveness

Proactively ensure new clients & renewals are effectively handled

Engage and review each escalation and build effective strategy for future mitigations

Act as the direct supervisor for all your direct reports

Ensure the goals and objectives of the region are clear and understood in a consistent way across the market teams

Ensure all HR processes are followed according to guidelines and in a timely manner

Manage resourcing in the short, medium and long term to ensure the team is sufficiently staffed, capable and motivate...