Team Manager

Key Responsibilities :

● Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

● Development of enterprise standards and technology architecture and the IT operations / Service Desk / Helpdesk / IT governance process.

● Conduct product and vendor evaluations ensuring best in class technologies and partners. Works closely with and manages strategic vendor partner relationships. 

● Setup and run the governance with all stakeholders. 

● Assures compliance with organization’s ISMS related policies, strategies, and processes. 

● Leadership for delivery of / service operations and KPI compliance. 

● Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation management and communication. 

● Principle contact for operational issues representing delivery of all se...